Terms of Service

Last updated: 23 September 2026. Effective from the same date.

These Terms of Service (the "Terms") are a binding agreement between you and ResourcePlan Solution Private Limited. They govern your access to and use of GrowthxAI Outreach, the website at growthxai.com, the application at app.growthxai.com, the public API, the Chrome extension and the Claude connector (together, the "Service"). By creating a workspace, clicking "I agree", or using the Service in any way, you accept these Terms. If you do not accept them, do not use the Service.

The Acceptable Use Policy, the Data Processing Agreement, the Privacy Policy and the Cookie Policy form part of these Terms. If a signed order form or a separate written agreement between you and us contains different terms, that document prevails for the matters it covers.

1. Company information

The Service is provided by ResourcePlan Solution Private Limited, an Indian private limited company incorporated under the Companies Act, 2013, with Corporate Identification Number (CIN) U62013RJ2023PTC090277, having its registered office at 45-46, Shiv Marg, Guru Jhambeshwar Nagar A, Block E, Vaishali Nagar, Jaipur, Rajasthan 302021, India ("we", "us", "our" or the "Company"). GrowthxAI and GrowthxAI Outreach are brands of the Company.

Contact: hello@growthxai.com. Support hours: Monday to Friday, 09:00–18:00 IST.

2. Who may use the Service

Business use only. The Service is designed for professional use by businesses, agencies and the people who work for them. It is not offered to consumers, and consumer protection rules that apply to consumer contracts do not apply to these Terms to the extent the law allows.
Age and capacity. You must be at least 18 years old and have full legal capacity to enter into a contract.
Authority. If you use the Service on behalf of a company, agency or other organisation, you confirm that you have the authority to bind that organisation to these Terms, and "you" means that organisation.
Sanctions. You may not use the Service if you are located in, or are a resident or national of, a country subject to comprehensive sanctions, or are on any government restricted-party list.

3. The Service

GrowthxAI Outreach lets you run LinkedIn and email outreach from accounts you connect, manage replies in a unified inbox, keep a record of leads, and report on results. Features vary by plan; the pricing page and the help centre describe what each plan includes. Features marked "early access" are provided as previews and may change, be limited or be withdrawn without notice.

GrowthxAI Outreach is an independent product and is not affiliated with, endorsed by or sponsored by LinkedIn Corporation. LinkedIn is a trademark of LinkedIn Corporation. Google, Gmail, Microsoft and Outlook are trademarks of their respective owners. We have no partnership with these companies and nothing in the Service should be read as implying one.

To use the Service you need a reliable internet connection, a modern browser and, for LinkedIn senders, a genuine LinkedIn account in good standing. We are not responsible for problems caused by your connection, your devices or the third-party platforms you connect.

4. Accounts, workspaces and members

Registration. You must give accurate and complete information when you sign up and keep it up to date. If you sign in through a third-party identity provider (for example Google or Microsoft), you authorise us to receive the name and email address that provider shares with us.
Workspaces. The person who creates a workspace is its Owner. The Owner may invite Managers, Members and Client viewers, and may limit what each can see. You are responsible for everyone you invite, for the roles you give them, and for everything done in your workspace under any login, API key or connector that belongs to it.
Credentials. Keep your login details, API keys and connector tokens confidential. Do not share a login; invite people as members instead. Tell us at once at security@growthxai.com if you think an account or key has been compromised. We are not liable for loss caused by unauthorised use of your workspace that results from your failure to protect your credentials.
API and Claude connector. API keys and the Claude connector act with exactly the permissions of the member who created or connected them. Anything they do counts as done by you.
Agencies and clients. If you run outreach for clients, you are our customer and you are responsible to us for your clients' use of your workspace. You must have a written agreement with each client that allows you to connect their accounts and process their data as described in these Terms.

5. Connected accounts and third-party platforms

The Service works by connecting LinkedIn accounts and mailboxes ("senders") and sending on their behalf. By connecting a sender you confirm and agree that:

You own it or have permission. Every sender belongs to you, or to a person who has given you permission to use it and who logs in themselves through the hosted login link. You must never ask anyone for a LinkedIn password, and we will never ask for one. Purchased, rented, "aged" or fake accounts are prohibited.
You authorise the connection. You authorise us and our connectivity providers to store the session data, OAuth tokens or mailbox credentials needed to send and receive on the sender's behalf, and to route LinkedIn traffic through a proxy in the account owner's country.
Third-party terms apply. You are responsible for complying with the terms of every platform you connect, including LinkedIn's User Agreement and Professional Community Policies, the Google API Services User Data Policy, Microsoft's terms and the terms of any other email provider. Some of those platforms restrict or prohibit automation. You use the Service on those platforms at your own risk.
Platforms can restrict accounts. LinkedIn, Google, Microsoft and other providers can warn, restrict, suspend or close an account at any time, whether it uses automation or not. We build the Service to respect conservative limits, warm-up periods and health scores, but we cannot prevent a platform from acting, and we do not guarantee that any account will not be restricted. We are not liable for any restriction, suspension or closure of a third-party account, or for anything you lose as a result.
Limits are for protection. Sending limits, warm-up and health checks are part of the Service. You may lower them; you may not work around them, split activity across accounts to exceed them, or run other automation tools on the same account alongside the Service.
Availability of connections. Connections depend on the third-party platform and on our connectivity providers. A platform may change its systems in a way that interrupts or ends a feature. We will do what we reasonably can to restore it, but we cannot promise that any connection will keep working.

6. Acceptable use

You must use the Service in accordance with our Acceptable Use Policy. In summary, you must not:

send spam, or messages that are unlawful, harassing, deceptive, fraudulent or that impersonate someone else;
contact people who have asked you, in any words or on any channel, to stop;
upload lead data you do not have the right to use, or collect data through the Service to sell or give away;
bypass sending limits, tamper with the Service, or probe or reverse-engineer it;
use the Service to build a competing product, or resell it without our written agreement;
upload malware, or interfere with the Service or with anyone else's use of it.

We may investigate any suspected breach and take the steps described in section 17.

7. Your data and the people you contact

You own your content. Lead lists, messages, templates, sequences and anything else you put into your workspace ("Customer Data") remain yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process and display Customer Data only as needed to provide, secure and support the Service for you, and as permitted by the Data Processing Agreement.
You are the controller. You decide whom to contact and why, so you are the controller of the personal data in your workspace and we process it on your behalf as your processor under the Data Processing Agreement. The Privacy Policy covers the data we hold about you as our customer.
Lawful basis and marketing rules. You are solely responsible for having a lawful basis to process every lead's personal data and to send them messages, and for complying with the laws that apply to you and to the people you contact, which may include the GDPR, the UK GDPR, India's Digital Personal Data Protection Act, 2023, the ePrivacy rules, PECR, CAN-SPAM, CASL and similar laws.
Requests from the people you contact. If someone you contacted asks what data you hold on them, asks to be deleted, or asks you to stop, you must handle that request. If they contact us, we will pass the request to you and may take reasonable steps ourselves where the law requires it.
Accuracy. You are responsible for the accuracy and legality of Customer Data and for what is sent from your senders, including messages drafted by AI features that you approve or schedule.

8. Third-party services and integrations

The Service integrates with third-party services, including LinkedIn, Google Workspace, Microsoft 365, other mailbox providers, CRMs and AI providers. Your use of a third-party service is governed by that service's terms, and we are not responsible for it. If you bring your own AI provider key (Gemini, Anthropic or OpenAI), the requests made with it are subject to that provider's terms and billing, and you are responsible for that account.

Google user data. Our use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Gmail access only to send and receive the messages you schedule and to show replies in your inbox. See our Disclosure for details.

9. AI features

AI features (reply-intent tagging, drafts, AI-written lines and routing) generate suggestions. They can be wrong, incomplete or inappropriate. You are responsible for reviewing AI output before it is sent, and for everything sent from your senders, whether or not AI helped write it.
AI-written lines in a sequence are shown to you for approval before use. If an AI provider is unavailable, the fallback text you set is sent instead.
AI requests are processed by the AI provider listed on our Security & trust page, or by your own provider if you add your own key. Only the lead and message text the step needs is sent.
We do not guarantee any particular accuracy, quality or outcome from AI features, and AI limits per plan may apply.

10. Free trial

We offer a free trial as described on the pricing page (currently: 14 days free · 3 LinkedIn accounts · no card). When the trial ends, your senders pause until you subscribe. Nothing is deleted, and everything resumes once you do. One trial per organisation; we may refuse, shorten or end a trial at any time, including where we suspect misuse. Any data you enter during a trial is subject to these Terms.

11. Plans, fees and billing

What you pay for. Plans are priced per active sender (a connected LinkedIn account or mailbox that is not disabled). You are charged for your peak number of active senders on any day in the billing period. Teammates and client viewers are free. Current prices, volume bands and the annual discount are on the pricing page. Prices are in United States dollars and exclusive of taxes unless stated otherwise.
Payment provider. Payments are processed by the payment service provider shown in the billing portal (currently Stripe). By paying, you also accept that provider's terms. You authorise us to send it your payment instructions and to charge your payment method for all amounts due. If the provider rejects or ends your subscription, you may not use paid features until payment is resolved. If there is a conflict between the provider's terms and these Terms, these Terms prevail as between you and us.
Automatic renewal. Subscriptions renew automatically at the end of each monthly or annual billing period at the then-current price until cancelled.
Plan changes. You can change plans up or down from the billing portal. The new price applies from the next billing period unless the portal says otherwise.
Taxes. Fees exclude GST, VAT, sales tax, withholding tax and any similar tax, which you are responsible for. If you are required to withhold tax, you must pay us an amount that leaves us with the full fee after withholding. Indian customers will be charged GST at the applicable rate and must provide a valid GSTIN if they want it shown on invoices.
Failed payments. If a payment fails, nothing is deleted. Your senders pause, and resume automatically once payment succeeds. If payment remains outstanding for 30 days, we may suspend or close your workspace under section 17.
Late payment on invoiced plans. Where we invoice you directly, invoices are due within 15 days. We may charge interest on overdue amounts at 1.5% per month (or the highest rate the law allows, if lower) plus reasonable collection costs, and suspend the Service until you pay.
Price changes. We may change prices with at least 30 days' notice by email or in the app. The new price applies from your next renewal after the notice period. If you do not agree, cancel before the renewal.
Billing disputes. Tell us about any billing error within 30 days of the charge and we will look into it.

12. Cancellation and refunds

Cancel any time. You can cancel your subscription from the billing portal at any time. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.
No refunds. Fees are non-refundable. There are no refunds or credits for partial billing periods, unused senders, downgrades, mid-period cancellations, senders that were paused or restricted by a third-party platform, or dissatisfaction with results. Annual plans are paid in advance and are not refundable after the first 14 days.
Exceptions. We will refund where the law requires it, where we have charged you in error, or where we end your subscription for our convenience under section 17 (in which case we refund the unused part of any prepaid period). We may also, at our sole discretion, offer a refund or credit in other cases.
After cancellation. Your workspace stays readable for the export period described in section 17, so you can download your data.

13. Intellectual property

Our rights. The Service, including its software, design, text, templates, documentation, brand and all improvements, belongs to us or our licensors and is protected by copyright, trademark and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription, in accordance with these Terms. No other rights are granted.
Restrictions. You may not copy, modify, distribute, sell, rent, sublicense, reverse-engineer or create derivative works of the Service, remove any proprietary notice, or access it to build a competing product.
Your rights. You keep all rights in Customer Data and in the messages and sequences you create.
Feedback. If you send us ideas or suggestions about the Service, we may use them without restriction or payment.
Commercial references. We may name you as a customer and use your name and logo on our website and in sales materials while you are a customer. Email us to opt out at any time and we will stop. We will not publish a testimonial or case study without your written approval.

14. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the purposes of these Terms, and protect it with reasonable care, during the agreement and for three years afterwards. This does not apply to information that is public through no fault of the recipient, was already known to the recipient, was received lawfully from a third party, or must be disclosed by law (in which case the recipient will give notice where allowed). Customer Data is also protected by the Data Processing Agreement.

15. Availability, maintenance and changes

We work to keep the Service available, but we do not promise uninterrupted or error-free operation and we do not offer a service-level guarantee unless one is agreed in writing.
We may suspend the Service for maintenance. Where we can, we will do this outside busy hours and give notice in the app.
We may add, change or remove features. If we remove a feature that materially reduces the value of your paid plan, we will tell you at least 30 days in advance where practicable, and you may cancel under section 12.
Support is provided by email and through the help centre during the hours listed in section 1. Response times are estimates, not commitments.

16. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent the law allows, the Service is provided "as is" and "as available", without any warranty of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In particular, we do not warrant or guarantee:

any number of connection acceptances, replies, meetings, leads or sales;
that messages or emails will be delivered, seen or not treated as spam;
that any LinkedIn account, mailbox or domain will not be warned, restricted, suspended or closed;
the accuracy or completeness of lead data, enrichment data or AI output;
that any third-party platform or integration will keep working; or
that the Service will meet your legal obligations, which remain yours.

17. Suspension and termination

By you. You may stop using the Service and close your workspace at any time from the app or by emailing us. Closing a workspace cancels its subscription as described in section 12.
Suspension by us. We may pause senders, sequences or API keys, or suspend your workspace, with or without notice, if we reasonably believe that you have breached these Terms or the Acceptable Use Policy, that your use creates legal or security risk for us, other customers or the people you contact, that payment is overdue, or that a third-party platform requires it. We will tell you why and lift the suspension once the issue is resolved, unless we decide to terminate.
Termination for breach. Either party may terminate these Terms if the other party materially breaches them and does not fix the breach within 15 days of written notice. We may terminate immediately, without the cure period, for serious breaches such as spam, fake or unauthorised accounts, unlawful content, non-payment after notice, or infringement of our intellectual property. No refund is due in these cases.
Termination for convenience by us. We may end these Terms or discontinue the Service on at least 30 days' notice. In that case we will refund the unused part of any prepaid period.
Export period. After termination or cancellation, your workspace stays readable for 30 days so you can export leads, messages, actions and the audit log as CSV. We then delete Customer Data from our live systems within 90 days of the end of the export period, and from backups in the ordinary course of their rotation, unless the law requires us to keep it longer. Stored sender session data and mailbox tokens are removed when a sender is disabled with "Purge stored secrets", and in any case when the workspace is deleted.
Survival. Sections 7, 11 (for amounts owed), 12, 13, 14, 16, 18, 19, 21 and 22, and any other provision that by its nature should survive, remain in force after termination.

18. Indemnity

You will defend, indemnify and hold harmless the Company and its directors, employees and contractors from and against any claim, demand, loss, liability, fine and expense (including reasonable legal fees) arising from: (a) Customer Data or the messages sent from your senders; (b) your use of the Service in breach of these Terms, the Acceptable Use Policy or applicable law, including data protection and electronic marketing law; (c) your breach of the terms of LinkedIn, Google, Microsoft or any other third-party platform; (d) any claim by a person you contacted, a client of yours, or an owner of an account you connected; or (e) any claim by a tax authority relating to taxes for which you are responsible. We will notify you of any such claim and give you reasonable control of the defence, at your cost, provided you do not settle any claim in a way that admits fault on our behalf without our written consent.

19. Limitation of liability

To the fullest extent permitted by law:

Excluded losses. Neither party is liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, however arising, even if advised of the possibility.
Specific exclusions. We are not liable for any restriction, suspension or closure of a third-party account; for the content of messages you send; for the acts or omissions of third-party platforms, connectivity providers or AI providers; for lead data or AI output; or for loss caused by your failure to keep credentials secure or to export your data during the export period.
Cap. Our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees you paid to us in the 12 months before the event giving rise to the claim (or, during a free trial, USD 100).
What is not limited. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot be excluded by law. The cap does not apply to your payment obligations or your indemnity under section 18.
Basis of the bargain. You agree that these limits are a fair allocation of risk that is reflected in the price of the Service.

20. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, government action, labour dispute, failure of the internet or of a utility, or the acts or omissions of a third-party platform such as LinkedIn changing or blocking access. If such an event lasts more than 30 consecutive days, either party may terminate these Terms on written notice, and we will refund the unused part of any prepaid period.

21. Personal data

How we handle the personal data of our customers, their team members and website visitors is described in the Privacy Policy. How we process the personal data in your workspace on your behalf is governed by the Data Processing Agreement, which is incorporated into these Terms. Our sub-processors are listed on the Security & trust page.

22. Governing law and disputes

Governing law. These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the laws of India.
Talk first. If a dispute arises, either party may give the other written notice of it, and the parties will try in good faith to resolve it by discussion between senior representatives within 60 days of the notice.
Courts. If the dispute is not resolved within that period, the courts at Jaipur, Rajasthan, India have exclusive jurisdiction, and each party submits to that jurisdiction, except that either party may seek injunctive or other urgent relief in any competent court to protect its intellectual property or confidential information, and except where mandatory law provides otherwise.

23. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 10 calendar days' notice by email to the workspace Owner or by a notice in the app before the change takes effect. If you do not accept the change, you must stop using the Service and cancel before it takes effect; continuing to use the Service after that date means you accept the updated Terms. Changes required by law or to address a security or legal risk may take effect immediately. The "Last updated" date at the top shows when these Terms were last changed.

24. General

Entire agreement. These Terms, together with the documents they incorporate and any order form, are the entire agreement between you and us about the Service and replace any earlier agreement or statement.
Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in force.
No waiver. Failure to enforce a provision is not a waiver of it.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, and will notify you.
Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
Notices. We will send notices to the email address of your workspace Owner or show them in the app. Send notices to us at hello@growthxai.com or by post to the registered office in section 1.
Evidence. Records kept on our systems, including app messages, audit logs and activity data, are admissible as proof of the facts they record unless shown to be inaccurate.
Language. These Terms are written in English. If they are translated, the English version prevails.
Third parties. No one other than you and us has any right to enforce these Terms.

25. Contact

Questions about these Terms: hello@growthxai.com.
Security issues: security@growthxai.com.
Post: ResourcePlan Solution Private Limited, 45-46, Shiv Marg, Guru Jhambeshwar Nagar A, Block E, Vaishali Nagar, Jaipur, Rajasthan 302021, India.